Frequently Asked Questions
What Types of Assistance Does NeedLink Provide?
Regular Assistance: Income-Based Rent, Water, or Natural Gas
You may be eligible for one form of regular assistance every twelve months. Services we may be able to assist with include income-based rent, Metro Water Service, Madison Suburban Utility District, and Piedmont Natural Gas. Regular assistance available for Davidson County residents only.
Past due balances need to be paid down to $300 or less for consideration. We cannot consider current balances.
Deposits considered on a limited basis.
Special Assistance: Nashville Electric Service
Our NES application is currently closed.
What is Income-Based Rent?
If you have income-based rent, the amount you pay in rent changes with changes in your income. This is typically Section 8 or MDHA. Income-based rent is the only form of rent that we may be able to consider for assistance.
I have income-restricted rent. Can NeedLink help?Unfortunately, we are unable to assist with income-restricted housing. There are income limits to qualify for income-restricted rent, but your rental rate does not change with changes in your income.
Has My Online Application Been Received?
After successfully submitting an online application, you will see a blue box after pressing submit and you will receive a confirmation email to the email provided on the application. Please check your spam or junk folder.
When Will I Receive an Application Update?
Updates for Regular Assistance: Income-Based Rent, Water, or Natural Gas
Application updates for regular assistance are provided at the end of the week via phone call or email if your application has been approved. If we are unable to assist, you will receive a denial letter in the mail the following week.