Frequently Asked Questions

You may be eligible for one form of regular assistance every twelve months. Services we may be able to assist with include income-based rent, Metro Water Service, Madison Suburban Utility District, and Piedmont Natural Gas. Regular assistance available for Davidson County residents only. 

Past due balances need to be paid down to $300 or less for consideration. We cannot consider current balances.

Deposits considered on a limited basis.

You may be eligible for NES assistance once every six months.

We can assist with past due balances on active accounts. We do not require the balance to be paid down for assistance.

If you have income-based rent, the amount you pay in rent changes with changes in your income. This is typically Section 8 or MDHA. Income-based rent is the only form of rent that we may be able to consider for assistance.

Unfortunately, we are unable to assist with income-restricted housing. There are income limits to qualify for income-restricted rent, but your rental rate does not change with changes in your income.

After successfully submitting an online application, you will see a blue box after pressing submit and you will receive a confirmation email to the email provided on the application. Please check your spam or junk folder.

Due to a high application volume, please allow up to 3 weeks for your application to be processed. We will provide an update via email once your application has been processed.

Please note that NES will not be disconnecting accounts until June 30, 2026. Past due balances will accrue during this time frame.